Refund Policy for TranslateSub.com
Effective Date: January 02, 2025
At TranslateSub.com, we strive to provide exceptional SaaS services and a seamless experience for our customers. Please carefully review this refund policy to understand the terms and conditions governing refunds.
1. Refund Eligibility
- Customers are eligible for a refund for any unused portion of their subscription.
- Refunds will only be processed for the remaining balance of unused service days within the active billing cycle.
- Refunds will be processed within 10-14 business days.
2. Non-Refundable Scenarios
- Services that have already been utilized or consumed are non-refundable.
- Fees for expired subscription periods are non-refundable.
- Due to the intangible nature of our SaaS products, there are no shipping charges; therefore, shipping refunds are not applicable.
3. Transaction Fee Deduction
Refunds are subject to a 5% deduction from the total refund amount to cover transaction fees charged by third-party payment platforms.
4. How to Request a Refund
Customers can request a refund through one of the following methods:
By Email:
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[1] Send an email to contact@translatesub.com
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[2] Include the following information:
- Account holder's name
- Registered email address associated with the account
- A brief explanation of the refund request
- Bank account information for refund (account holder name, bank name, account number)
- Or PayPal account email if paid through PayPal
Through Our Website:
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[1] Log in to your account on https://translatesub.com/
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[2] Navigate to the Account page and click the "Refund" button
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[3] Complete the submission form with the required details
5. Processing Refunds
- Approved refund requests will be processed within 10-14 business days.
- Refunds will be issued to the original payment method used during the transaction.
6. Conditions for Abuse Prevention
TranslateSub.com reserves the right to deny refund requests under the following conditions:
- Excessive refund requests deemed fraudulent or abusive.
- Violation of our Terms of Service or other policies governing the use of our services.
7. Modifications to This Refund Policy
We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated effective date. Customers are encouraged to review this policy periodically to stay informed.
Contact Us
If you have questions about this refund policy, please contact us at:
Thank you for choosing TranslateSub.com. We are committed to providing you with exceptional service and addressing any concerns promptly.